1. What cookies are
Cookies are small text files that a website stores in your browser. They let the site remember things between pages and visits, such as the products in your quote list, and help us understand how the site is used. Similar technologies, such as scripts that measure page visits, are covered by this policy too.
2. Cookies we use
Essential cookies
These make the website work. Without them, features such as the quote list would not function. They do not track you across other websites.
| Cookie | Provider | Purpose |
|---|---|---|
yith_ywraq_session_* | Hirotronix (quote list) | Remembers the products you add to your quote list. |
woocommerce_*, wp_woocommerce_session_* | Hirotronix (WooCommerce) | Keeps your session and catalogue selections as you move between pages. |
PHPSESSID | Hirotronix | Standard server session identifier, deleted when you close your browser. |
hx_consent | Hirotronix | Remembers your cookie choice for 12 months so we do not ask again on every page. |
nfd_* | Bluehost (our hosting provider) | Used by the hosting platform to run and secure the website. |
Analytics cookies
These help us understand how visitors use the website, for example which pages and products are viewed most, so we can improve it. The information is collected in aggregate. We only set these cookies if you choose “Accept analytics” in the cookie banner. If you choose “Essential only”, Google Analytics and Microsoft Clarity run without setting cookies.
| Cookie | Provider | Purpose |
|---|---|---|
_ga, _ga_* | Google Analytics | Distinguishes visitors and sessions to produce visit statistics. Can last up to two years. |
_clck, _clsk | Microsoft Clarity | Measures how pages are used, including clicks and scrolling, through heatmaps and session recordings that help us find problems with the site. |
sbjs_* | Hirotronix (WooCommerce) | Records how you arrived at the website, for example from a search engine or another site, so we know which sources bring enquiries. |
Live chat cookies
These are needed for the live chat window to work and are set when the chat loads.
| Cookie | Provider | Purpose |
|---|---|---|
twk_uuid_*, TawkConnectionTime | Tawk.to | Runs the chat window and keeps your conversation with our team connected as you browse. |
Cookies for website staff only
Cookies such as wordpress_logged_in_*, wp-settings-* and tk_ai are only set when Hirotronix staff log in to manage the website. Visitors do not receive them.
3. Third-party services
Some cookies are set by the third-party services listed above, which process data under their own privacy policies:
- Google Analytics: Google Privacy Policy
- Microsoft Clarity: Microsoft Privacy Statement
- Tawk.to: tawk.to Privacy Policy
The website also loads fonts from Google Fonts. Google Fonts does not set cookies, but your browser connects to Google’s servers to download the fonts, which shares your IP address with Google.
4. How to control cookies
- Cookie settings: change your choice at any time using the “Cookie settings” link at the bottom of every page. If you withdraw consent, we remove the analytics cookies from your browser.
- Browser settings: you can view, block or delete cookies in your browser settings. Help is available for Chrome, Firefox, Safari and Edge.
- Google Analytics: you can opt out on all websites with the Google Analytics opt-out browser add-on.
If you block essential cookies, some parts of the website, such as the quote list, will not work.
5. Changes to this policy
We will update this policy if we add or remove tools that use cookies. The date at the top of this page shows when it was last changed.
6. Contact us
Questions about cookies or your information? Contact Hirotronix Sensors & Solutions Inc. at +1 (905) 272-0075, sales@hirotronix.com, or 687 Sir Richard’s Road, Mississauga, ON L5C 1A3. You can also read our Privacy Policy and Terms of Use.